IVR

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information.


Service Description

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.

The choices of the caller decide the actions of the IVR —  it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs.

If you ever called a business phone number and had been answered by an automated greeting, which proceeded to interact with you via some pre-recorded message, then you know what an IVR is.

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